[eBook] The Secrets to Success Playbook

10 Stories of Exceptional Brands Providing Exceptional Service

What will you take away?

  • Learnings from 10 brands that scaled their support operations through asynchronous messaging and automation
  • An understanding of how to strategically use different channels for different use cases
  • Insights into support organizations that consistently and cost-effectively achieve high CSAT ratings

What's in this eBook? 

From retail, to finance, to gaming and technology — B2C brands across various industries are leveraging automation in order to efficiently and effectively support their customers. Learn how brands like Microsoft, Zynga, and FoxNext have improved their customer satisfaction ratings without having to dramatically grow their support teams. 

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"We were actually running parallel programs with Zendesk and Helpshift, and Helpshift was a clear winner for us — mainly because of Helpshift's enterprise-level integrations. We're actually able to capture a 360 degree view of both our business user and consumer." 

- Chad Boonsupa, VP of Customer Experience, Vivino

  • Zynga
  • Western Union
  • BBVA
  • Virgin Media
  • Brex