What will you learn?
What's in this report?
In this report, Opus Research Lead Analyst and Founder Dan Miller, surveys a selection of Helpshift customers to establish the business value of using a conversational engagement model for customer support. This report showcases how brands that bake conversational elements — such as messaging and chatbots — into customer support can improve the customer experience while cutting costs.
Download your copy to learn how Helpshift powered conversational engagement can deliver superior customer support at a reduced cost.
Helpshift has been a great investment for us… We have shown the value that service can play in the development cycle and cut contact volume by 65%.