What's in this webinar?
As the new era of customer service begins, brands now have the ability to interact with customers in a more conversational and convenient way. In addition to leveraging new technologies brands must adopt messaging-based support over the traditional omnichannel method in order to deliver the experience that consumers demand.
What will you take away?
  • The pitfalls of leading with omnichannel as your support strategy
  • The paradox of choice in customer service channels
  • The evolution of customer service and where it’s heading
Speakers
Abinash Tripathy
Co-Founder, CSO, Helpshift
Shep Hyken
Chief Amazement Officer, Shepard Presentations