[eBook] Omnichannel is Dead: Long Live Conversations

How to Revamp Your Customer Service Strategy for the Modern Consumer

What will you take away?

  • A strategy for leveraging messaging as your go-to support channel
  • A firm understanding of asynchronous and synchronous communication
  • An updated support strategy for using AI-powered automation and bots to drive operational efficiency

What's in this eBook?

It's important for companies to understand the needs of their customers. But when it comes to customer support, an omnichannel approach is largely outdated and provides little effectiveness. Learn how to use messaging to engage customers with their desired experience and scale customer service.

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"More so than any other channel, messaging allows for these continuous conversations — which is one reason that consumers have adopted it wholeheartedly." 


  • Zynga
  • Western Union
  • BBVA
  • Virgin Media
  • Brex