What will you take away?
What's in this eBook?
It's important for companies to understand the needs of their customers. But when it comes to customer support, an omnichannel approach is largely outdated and provides little effectiveness. Learn how to use messaging to engage customers with their desired experience and scale customer service.
"More so than any other channel, messaging allows for these continuous conversations — which is one reason that consumers have adopted it wholeheartedly."