What's in this webinar?
In the age of digitalization, loyalty is fleeting - Consumer demands are constantly evolving, and 2020 has seen a reinvigorated demand for digital and mobile experiences. As consumers spend more time and money via digital channels, it is imperative that your business does not neglect these channels and ensures top-class mobile & in-app support.
What will you take away?
  • Synchronize Channels for a Seamless Mobile Experience - Leverage real-time data for a personalized experience, and fully embed self-serve, social, and chat into your mobile customer service offerings.
  • Remove friction, bolster retention & revenue, and eliminate bad user experience by providing dedicated, mobile-optimized support services.
  • Discover how to deliver a better mobile experience which will delight your users – Explore the opportunities for automation, asynchronous messaging & AI
Speakers
Janice Le
Chief Market and Product Officer at Helpshift
Paul Teshima
Chief Client Experience Officer, Wealthsimple
Matt Stein
VP of Products, Metromile
Sarah Feldman
Head of Customer Care, Visible
Nicholas Zeisler
Principle & Founder, Zeisler Consulting