What's in this webinar?
Bots have the capacity to address 90% of customer support issues and greatly reduce app churn, but getting started can seem daunting. Find out what Mobile Revolutionary Ben Terrill, Director of Customer Experience at Brex, has to say about using bots to reduce friction in customer support and how he paced Brex’s bot journey.
In this webinar you will learn:
  • How to use bots to reduce support-related costs
  • When to use bots and when to rely on live agents
  • How to determine whether to build a bot or work with a bot vendor
  • Best practices for bot deployment
  • Tips for measuring bot-related customer service success
Speakers
Ben Terrill
Director of Customer Experience
Brex
Janice Le
Chief Marketing and Product Officer
Helpshift