Discord has emerged as a natural place for players and user communities to meet, exchange tips, and get support, but supporting millions of engaged players off your app can be daunting. We’ll explore why players are choosing Discord as their preferred method of engagement, why it’s critical for gaming companies to have an active presence on this channel, and how Helpshift’s new Discord Extension enables customer support teams to deliver a fully automated help experience inside Discord that feels like a natural extension of the in-game or in-app experience.