Termed the “New Guru of Customer Service Excellence” Micah Solomon is one of today’s best-known customer experience consultants. Solomon’s techniques and achievements have been featured everywhere from Fast Company Magazine to Wall Street Journal Radio, and earned him the title of “customer service turnaround expert” in the industry.
When it comes to delivering great customer service, many companies continue to miss the mark. In this 60-minute webinar, hosted by Helpshift, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives engagement and lifelong loyalty.
The Power of WOW: How to create service stories that customers will remember and spread
Hear how leading brands, like Zappos, Amazon, Ritz-Carlton and more, create customer experiences so positive that they boost the company’s bottom line
Get a free copy of Ignore Your Customers (and They’ll Go Away) just for registering! (only while supplies last)
Helpshift is a digital-first customer service platform that enables B2C brands to engage with their customers where they are today—on their phone, in messaging apps, and on the web. Helpshift’s innovative asynchronous messaging model across these channels eliminates hold times, keeps conversations in context, and allows agents and automations to work seamlessly together to resolve issues quickly.