Why should you care?
Customer Contact Week (CCW) brought together the leading experts in customer service to speak during this round table - Helpshift, Unisys, Calabrio, and DialAmerica discuss how contact centers have transformed in recent years, and how brands must adapt to meet consumer demands.
What will you take away?
  • How to prepare your contact centers for the digital transformation of customer service
  • Steps to build a CX function that will support consumer expectations
  • A plan to rethink objectives and metrics around digital interactions
Speakers
Tracy Oppenheimer
Senior Content Producer, Helpshift