The Future of Work in Customer Service


Connecting and engaging with customers is critical now more than ever. Brands must shift in order to continue delivering quality customer service. Embracing automation allows brands to rapidly scale, while still exhibiting empathy with customers during uncertain times.

This resource center will be updated weekly with helpful articles and webinars that showcase best practices from brands that have successfully shifted to digital customer service.

Join our Customer Service Slack Community

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The Customer Service Community is a space for professionals to share best practices, discuss the future of customer service and lean on each other during these changing times. Together, we're stronger.

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[eBook] 5 Questions with Kate Leggett of Forrester


Following our May 2020 webinar, guest speaker Kate Leggett, VP, Principal Analyst at Forrester Research answered 5 key questions about the emergence of digital-first customer service solutions. She discusses what is driving businesses to shift how they think about providing customer service, and the technologies that support their customers.



Helpful Articles

Don’t Forget, Contact Center Workers Are Essential Too


Essential workers are the ones keeping us safe and healthy through the pandemic. And that includes many contact center employees around the world.

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How Mindfulness Translates to Happier Agents and Customers


Mindfulness may not be the first tool you think of when you want to support your contact center agents, but it’s a highly valuable one.

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Self service: Empower your customers to help themselves


Customer self-service is a necessary tool for all support teams as it boosts customer experience while freeing up your agents. Learn more here.

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Automation Scales Empathy to Make Customer Support More Human


It may seem like a paradox but automation can actually make customer support more human by enabling empathy at scale. Here's how.

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In An Age Of Bailouts, Now Is The Time To Modernize Customer Service


With mounting uncertainty, brands hit hard by economic turmoil must urgently switch to a digital-first, multi-channel customer service strategy.

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Telehealth: Providing digital support to virtual patients


Caring for customers over virtual channels comes with its own challenges. How do you ensure the same level of care and empathy?

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How to Stay Connected With Customers Virtually When They’re Stuck at Home


How can brands connect with customers while their locations aren’t open? We’ll tell you how to connect with your customers virtually.

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The Quick Pivot to Remote: Lessons Learned from Helpshift


Nearly every company is grappling with the transition to 100% remote work. Here’s how Helpshfit has pulled it off so far.

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How to Measure the Productivity of Your Remote Workforce


Real-time operations solutions ensure remote worker productivity, with a particular focus on work-from-home customer service teams.

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Webinars

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Digital-First Customer Service:

What is it and Why Should You Care?


On-Demand

Watch



The Future of WFH:

How to Optimize CX with a Remote Workforce


On-Demand

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How Customer-Focused Businesses Will Survive Through Tough Times


On-Demand

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Navigating Global Impacts to

Your CX Strategy


On-Demand

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Customer Spotlight:

Touchtunes


On-Demand

Watch

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Overview of Helpshift's

Next-Gen Platform


On-Demand

Watch