Following our May 2020 webinar, guest speaker Kate Leggett, VP, Principal Analyst at Forrester Research answered 5 key questions about the emergence of digital-first customer service solutions. She discusses what is driving businesses to shift how they think about providing customer service, and the technologies that support their customers.
Essential workers are the ones keeping us safe and healthy through the pandemic. And that includes many contact center employees around the world.
Mindfulness may not be the first tool you think of when you want to support your contact center agents, but it’s a highly valuable one.
Customer self-service is a necessary tool for all support teams as it boosts customer experience while freeing up your agents. Learn more here.
It may seem like a paradox but automation can actually make customer support more human by enabling empathy at scale. Here's how.
With mounting uncertainty, brands hit hard by economic turmoil must urgently switch to a digital-first, multi-channel customer service strategy.
How can brands connect with customers while their locations aren’t open? We’ll tell you how to connect with your customers virtually.
Nearly every company is grappling with the transition to 100% remote work. Here’s how Helpshfit has pulled it off so far.