Many contact centers are struggling to adjust their operations to meet soaring demand due to COVID-19. That’s why Helpshift is offering its technology to impacted organizations at no cost, so you can leverage the power of automation to rapidly scale operations even with reduced staff.
Want to know how you can prepare for the future of customer service? Discover how to attract and retain agents with technology.
Contact centers are facing unprecedented times, with demand on resources rising while, for many, revenue has decreased significantly. Here's how to adapt.
With contact centers set to be impacted by coronavirus, here are ways that you can stay in control and keep your operations moving.
It may seem like a paradox but automation can actually make customer support more human by enabling empathy at scale. Here's how.
With mounting uncertainty, brands hit hard by economic turmoil must urgently switch to a digital-first, multi-channel customer service strategy.
How can brands connect with customers while their locations aren’t open? We’ll tell you how to connect with your customers virtually.
Nearly every company is grappling with the transition to 100% remote work. Here’s how Helpshfit has pulled it off so far.