What's in this webinar?
Discover the latest developments in the symbiotic relationship between agent and bot. Automation is dramatically reshaping the customer service landscape by equipping agents with new tools to increase productivity and handle complex transactions more effectively.
Watch this webinar recording to learn how agent roles will evolve in the next 3-5 years, and how to prepare your agents for this change.
What will you take away?
  • Automation will reshape the customer service role and required proficiencies
  • Bots can empower agents to better handle customer queries
  • Strategies to position bots as agents' new assistant, not their replacements
  • Benchmarking success based on insights gained from 71 million bot interactions and 75 million service tickets
Speakers
Erik Ashby
Director of Product
Helpshift
Chad McDaniel
Chief Community Lead
Execs in the Know