What will you learn?
What's in this report?
Following our May 2020 webinar, guest speaker Kate Leggett, VP, Principal Analyst at Forrester Research answered 5 key questions about the emergence of digital-first customer service solutions. She discusses what is driving businesses to shift how they think about providing customer service, and the technologies that support their customers.
Digital-first customer service solutions deeply embed automation and AI, and offer a swath of synchronous and asynchronous digital channels to effectively engage with customers in an intelligent way, based on a full understanding of the customer, their behavior and their journey.
- Kate Leggett, VP & Principal Analyst, Forrester in our Q&A