Bot & AI Powered Customer Service

Deliver an effortless customer service experience, on every digital channel, from a single platform.

Helpshift is a leader in Mid-Market Customer Self-Service on G2 Helpshift is a leader in Customer Self-Service on G2
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Why Choose Helpshift?

Our platform provides the perfect harmony of AI, automation, and people to create the frustration-free experiences customers demand, and the efficiency enterprises require.

Digital First
Digital-First Channels
Support all your channels from a single platform
Integrated Self-Service
Integrated Self-Service
Deliver instant, tailored answers or seamlessly route to agents
Intelligent Automation
Automate up to 90% of tickets with AI and bots
Ticketing and Support
Segment, route, and resolve millions of issues in real-time

Trusted by leading B2C Brands

SRC MSN Tencent Brex Virgin
Increases agent productivity by 200%
Maintains a 4+ CSAT and keeps costs low
Scales live support by 15x with Helpshift’s messaging and automation
Maintains 4.6 stars with Helpshift’s messaging and automation
Reduces average customer wait time by 17 hours
Maintains a 4.7+ CSAT using Helpshift for web, mobile and email support
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Watch what we can do

Installed on nearly two billion devices, Helpshift customers drive greater revenue, increase agent efficiency, and improve customer satisfaction. See how you can combine messaging and automation to deliver superior customer service at scale.