What's in this webinar?
For the first time ever, we are revealing customer service benchmark data, with metrics highlighted from 8 million customer service tickets. Don’t just see where the industry standard rests — learn what key performers are doing to help automate their support operations and achieve outstanding KPIs.
What will you take away?
  • Where top performers are setting the bar across critical KPIs
  • Which digital channels deliver the highest CSAT
  • The impact of automation on agent capacity and productivity
  • Best practices and insights derived from 8 million customer service tickets
Speakers
Tracy Oppenheimer
Content & Communications, Helpshift
Jeff Saenger
VP of Customer Success, Helpshift