What will you take away?
What's in this report?
The Helpshift Benchmark Report features anonymized, aggregated data points from 8 million support tickets from gaming, retail, finance and technology companies. The report examines metrics across digital channels including customer satisfaction, resolution times, and levels of automation.
"Top performers stand out in asynchronous messaging with a 4.6 CSAT, 28 percent higher than the next closest channel: live chat."