[Guide] The Beginner's Guide to Customer Service Bots

Actionable steps to get started with bots and set up your team for success

What will you take away?

  • How to use different touch points to invoke bots throughout the customer journey
  • Actionable steps to get started with bots
  • Metrics that measure the success of bot-based service

What's in this eBook?

Growing B2C brands need bots to improve scalability and speed in customer service. This guide displays different bot use cases, as well as when and how to invoke them.

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"According to a recent Helpshift survey, 48% of consumers have already interacted with a bot in the past year for customer service inquiries, and 65% of millennials want bots involved in the customer service process." 


  • Microsoft
  • Western Union
  • BBVA
  • Virgin Media
  • Xfinity