What will you take away?
What's in this eBook?
Growing B2C brands need bots to improve scalability and speed in customer service. This guide displays different bot use cases, as well as when and how to invoke them.
"According to a recent Helpshift survey, 48% of consumers have already interacted with a bot in the past year for customer service inquiries, and 65% of millennials want bots involved in the customer service process."