[eBook] Get in Sync with your Customers

A Primer to Asynchronous Communication And How It Benefits Customer Service

What will you take away?

  • An in-depth explanation of asynchronous communication and how messaging supports it
  • A guide to using asynchronous communication to build a scalable customer service strategy
  • Tips for utilizing AI and bots with messaging in order to increase engagement across your customer service channels

What's in this eBook?

Asynchronous communication provides the ability to have a fluid and ongoing conversation, independent of the requirement for immediate responses. Read this guide to learn how to use asynchronous communication to build a scalable, premier customer service strategy.

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"At least 66% of millennials contact customer service using automated channels, such as chatbots, at least once per week." 


  • Microsoft
  • Western Union
  • BBVA
  • Virgin Media
  • Xfinity