The Player Experience Summit 2020, taking place during GDC, is the can’t-miss industry event for support professionals in gaming, to share best practices, discuss new trends, and help one another improve the player support experience. Hear from experts, be inspired by world-class content, and stick around as we party into the night.
Player Support Manager
Senior Director of Customer Support
March 17, 2020
Helpshift will open the event with exciting new feature launches and the vision for the next evolution of gaming support.
Hear from one company who delivers world-class player support using bots and AI. This session will cover the journey of rolling out automation and the impact it’s had on their player experience.
What does your data tell you about your player experience and how can you make that data actionable? We’ll discuss how to use data to empower decision making and what tools to use for successful reporting.
With recently released regulations like GDPR and CCPA, Trust and Safety is more top-of-mind than ever before. What are the prevailing principles that drive your approach to trust and safety? How do you keep up with all the regulations, but still provide world-class service? Join this session to hear best practices from the experts themselves.
In this panel, gaming-focused BPO vendors will talk about how they're transforming and evolving their agent workforce as more gaming companies are using automation. You’ll learn about how you can enable agents to work efficiently with bots.