What's in this webinar?
Find out how brands can measure success in the age of automation with insights gained from 71 million bot interactions on the Helpshift platform. Discover what is on the horizon for agents and bots and how automation will dramatically reshape the customer service organization from case studies and trends in Forrester's latest research.
What will you take away?
  • 3 tips to stay ahead of evolving customer expectations
  • Trends and insights rearding the future of the customer service organization
  • What to expect in the next 3-5 years in customer service automation
Speakers
Ian Jacobs
Principal Analyst
Forrester Research
Erik Ashby
Director of Product
Helpshift