What's in this webinar?
Best practices to drive successful outcomes for digital customer service including program goal setting, team structure and skills, and how to deliver a scalable solution that empowers agents and engages customers.


What will you take away?
  • Begin by building your foundation for automation with three key steps
  • Strategies to segment annd route your tickets through workflow management
  • Leverage smart self-service to deflect repetitive issues (up to 85% of incoming issues!)
Speakers
Samantha Pang
Director Customer Success
Helpshift
Tim Dien
Enterprise Customer Success
Helpshift