Foundations for an Automated Customer Service Future
MBA in Customer Service Automation Series
What's in this webinar?
Best practices to drive successful outcomes for digital customer service including program goal setting, team structure and skills, and how to deliver a scalable solution that empowers agents and engages customers.
What will you take away?
Begin by building your foundation for automation with three key steps
Strategies to segment annd route your tickets through workflow management
Leverage smart self-service to deflect repetitive issues (up to 85% of incoming issues!)