What's in this webinar?
Get up to speed on the automation landscape with a fresh take on the evolution of Bots & AI over time and their journey into the Contact Center. Learn what automation technology can solve for in a contact center today, and more importantly, what it cannot.


What will you take away?
  • Key indicators to differentiate automation hype from reality 
  • Areas where brands can scale their operations with automation 
  • How agents and bots can work together to provide the ultimate customer experience
Speakers
Abinash Tripathy

Founder & Chief Strategy Officer
Helpshift

Chad Oda

Head of Consulting
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