What You Will Take Away

Knowledge from Experts

Every webinar will be led by customer service leaders who have worked with hundreds of brands across retail, fintech, gaming, and more.


Exclusive Content

Get up to speed on the cutting edge of customer service as we reveal the secrets of top performers in the industry and insights derived from 71 million bot interactions.

World-Class Action Plan

Take home a practical approach to AI and Bots that you can implement within 60 days to achieve >50%+ automation.

 

Your Webinar Series Schedule

Day1
Customer Service Automation: Past & Present

Abinash Tripathy
Founder / CSO
Helpshift

Chad Oda
Head of Consulting
Chat Mode

Oct 21, 2019 | 10:00 AM (PDT)

Get up to speed on the automation landscape with a fresh take on the evolution of Bots & AI over time and their journey into the Contact Center. Learn what automation technology can solve for in a contact center today, and more importantly, what it cannot.

Day2
Get Started with Automation...Fast

Erik Ashby
Dir. of Product
Helpshift

Oct 22, 2019 | 10:00 AM (PDT)

Real-world strategies brands are adopting to achieve >50%+ automation in a matter of weeks. Understand the difference in approaches used across the industry and how to take a practical approach to AI and Bots that will scale quickly.

Day3
Foundations for an Automated Customer Service Future

Samantha Pang
Dir. Customer Success
Helpshift

Tim Dien
Ent. Customer Success
Helpshift

Oct 23, 2019 | 10:00 AM (PDT)

Best practices to drive successful outcomes for digital customer service including program goal setting, team structure and skills, and how to deliver a scalable solution that empowers agents and engages customers.

Day4
The 60-Day Plan to Automated Customer Service

Samantha Pang
Dir. Customer Success
Helpshift

Tim Dien
Ent. Customer Success
Helpshift

Oct 24, 2019 | 10:00 AM (PDT)

Find out how to become >50+ automated in your first 60 days. You’ll see first hand how to build customer support bots in minutes, how to onboard and integrate them into your existing agent workflows and how to measure success.

Day5
New Measures and Roles in an Automated World

Ian Jacobs
Principal Analyst
Forrester Research

Tracy Sherman
Sr. Mgr. Analyst Relations 
Helpshift

Oct 25, 2019 | 10:00 AM (PDT)

Find out how brands can measure success in the age of automation with insights gained from 71 million bot interactions on the Helpshift platform. Discover what is on the horizon for agents and bots and how automation will dramatically reshape the customer service organization from case studies and trends in Forrester's latest research.

Day6

By the Numbers


5 Days of Exclusive Content

7 Expert Speakers

1000+ Customer Service Peers

71 Million Bot Interactions

Speakers

Abinash Tripathy
Founder / CSO
Helpshift

Abinash Tripathy

Erik Ashby
Dir. of Product
Helpshift

Abinash Tripathy

Tracy Sherman
Sr. Mgr. Analyst Relations
Helpshift

Abinash Tripathy

Ian Jacobs
Principal Analyst
Forrester

Abinash Tripathy

Samantha Pang
Dir. Customer Success
Helpshift

Abinash Tripathy

Chad Oda
Head of Consulting
Chat Mode

Abinash Tripathy

Tim Dien
Enterprise Customer Success
Helpshift

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