The Player Support Benchmark Report 2020

Discover how gaming companies are revolutionizing player support through messaging and automation.

What will you learn?

  • See real results from 300+ gaming companies
  • How digital customer support technology can help lean support teams rapidly scale while maintaining high CSAT
  • Gain insights into current player support challenges for gaming companies

What's in this report? 

With unprecedented growth and increased pressure on brands to support players in more efficient ways, the gaming industry has leveled up their support to deliver the fast service players expect.

As this report highlights, CSAT scores and resolution times (TTFR and TTR) all benefit when gaming brands invest in the right tools. Download this report to learn how leading gaming brands are combining automation and asynchronous messaging to drive the best results, for players and agents alike.

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Among Helpshift gaming customers, close to 70 percent of interactions are automated, showing that players are getting their issues met more efficiently and quickly with the combination of asynchronous messaging and automation.

  • Zynga
  • Western Union
  • BBVA
  • Virgin Media
  • Brex