In a short time, we’ve been forced to reimagine “normal” as we know it. Companies have switched to a WFH model, which brings about many operational questions for customer experience leaders. How do I quickly optimize my operations, without increasing spend? How can I handle ticket surges? What are some simple things I can do to keep my customers happy?
Jake Petersen, who leads Customer Experience Strategy at Helpshift, will be sitting down with Pamela MgClone, VP of Marketing & Customer Experience at eClerx, for a 30-minute webinar to share how to best serve your customers right now, while optimizing your business processes for the long run.