What's in this webinar?
In a short time, we’ve been forced to reimagine “normal” as we know it. Companies have switched to a WFH model, which brings about many operational questions for customer experience leaders. How do I quickly optimize my operations, without increasing spend? How can I handle ticket surges? What are some simple things I can do to keep my customers happy?

Jake Petersen, who leads Customer Experience Strategy at Helpshift, will be sitting down with Pamela MgClone, VP of Marketing & Customer Experience at eClerx, for a 30-minute webinar to share how to best serve your customers right now, while optimizing your business processes for the long run.
What will you take away?
  • Streamline your operations: Deliver the experience your customer expects while setting your employees up for success
  • Manage the customer experience: Serve your customers in channels that can ramp up quickly, while maintaining that same 1:1 personalized relationship
  • Work from home efficiently: Long term best practices to continue operating digitally
Speakers
Jake Petersen
Customer Experience Strategy Lead
Helpshift
Pamela McGlone
VP of Marketing & Customer Experience
eClerx