Digital-First Customer Service. What is it, what does it mean and do you need it? Forrester Research recently released The Forrester New WaveTM: Digital-First Customer Service, Q2 2020, their first evaluation of this fast-emerging category.
In this webinar, we speak to Kate Leggett, VP & Principal Analyst from Forrester and lead author of this report. She will share her research into how companies are using these solutions to redefine service on digital properties and what criteria you should be considering when looking for a vendor.