What's in this webinar?
Digital-First Customer Service. What is it, what does it mean and do you need it? Forrester Research recently released The Forrester New WaveTM: Digital-First Customer Service, Q2 2020, their first evaluation of this fast-emerging category.

In this webinar, we speak to Kate Leggett, VP & Principal Analyst from Forrester and lead author of this report. She will share her research into how companies are using these solutions to redefine service on digital properties and what criteria you should be considering when looking for a vendor.
What will you take away?
  • Understand Digital-first Customer Service and how is it different from other customer service solutions
  • Discover ideas of how Digital-first Customer Service can be used in the real world
  • Learn the key capabilities of a Digital-first Customer Service solution and what you should consider when determining which technology matches your business
Speakers
Kate Leggett
VP & Principal Analyst
Forrester
Michael Khalili
Director of Product Marketing
Helpshift