The Report

Helpshift is proud to be named a Strong Performer in Digital-first Customer Service Solutions. The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020 gave Helpshift a differentiated rating in the vision and agent experience criteria.

A reference customer interviewed for the report cites that the best part of Helpshift’s platform is “the seamless combination of bot and human chat experience.”

Our Takeaways 

  • Helpshift was found to be on-par or better across all 10 criteria
  • Customers noted Helpshift’s approach to combining AI and bots for service automation
  • Helpshift was found to be best suited for B2C brands with high volumes of digital interactions

"Helpshift’s unique low-code visual bot builder, coupled with packaged microbots, allows service organizations to quickly add automation to asynchronous digital channels. Bots and agents seamlessly work together, and bots are tuned with user feedback."