[Report] CCW Special Report: Mobile Customer Experience

Why Mobile Should be Driving the Digital Customer Experience

What's in this report? 

In this special report, CCW looks at the fast-changing landscape of mobile customer experience. Combining insights from their own research and leading practitioners, they outline key considerations for building great mobile customer experiences that stand out in the market.


What will you learn?

Featuring cutting edge market research and insights from practitioners within the CX, UX and Service Design spaces, this report will cover:

  • Emerging trends and the future of mobile CX
  • Key challenges and pitfalls in building a mobile experience
  • 5 actionable steps to a great mobile customer experience
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  • Microsoft
  • Western Union
  • BBVA
  • Virgin Media
  • Xfinity