What's in this webinar?
Providing your consumers with immediate service, on their channel of choice, is nearly impossible to do with existing resources and budget. This dissonance between consumer expectations and reality is known as the Customer Service Capacity Gap. This gap becomes even more apparent during a crisis, when consumer demand increases and agent capacity is finite.

So, how do you close the CS Capacity Gap? The answer: Hyperscale Automation. Register to watch this webinar recording to learn how this model frees constraints and enables you to operate at full digital scale by leading with an automation-first approach.
Register to learn how you can use hyperscale automation to:
  • Power 1:1 billion service moments with a lean team
  • Deliver immediate service to consumers via their preferred digital channels
  • Provide a constraint-free, always-on experience with the CS dream team: micro-bots, automation, and agents
  • Differentiate your brand in a time when many organizations are telling customers with issues to go away or call back in a few months
Eric Vermillion
Brian Cantor
Principal Analyst
Customer Contact Week Digital