What's in this webinar?
Key performance indicators (KPIs) like Duration of Play, Retention, CSAT, Engagement, App Store ratings, and more, can help you gauge the success of your game’s design, player support, and overall player experience. We won’t just hypothesize about these magical metrics. In this joint webinar with AppFollow, we’ll explore real-world examples with Gram Games Product Manager Elvan Güleç and Customer Support Manager Sibel Piroğlu.
In this webinar, you will learn:
  • Which numbers matter most to product and support teams, respectively.
  • Which joint KPIs matter to both teams.
  • How product and support share data across the player lifecycle—from concept to post-launch and through the life of the game.
Speakers
Product Manager
Gram Games
Customer Support Manager
Gram Games
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Janice Le
Chief Market and Product Officer
Helpshift