What's in this webinar?
Helpshift recently announced the release of its integration with Amazon Connect. This integration is a big opportunity for brands modernizing customer support as it bridges two critical channels in the world of digital-first customer service: phone and messaging.
Modern brands want to deliver a differentiated, brand-building experience to their customers. Join this demo to see how Helpshift + Amazon Connect makes this possible by empowering customers to move freely between phone and messaging.
What will you take away?
  • How brands make the right channel for the right issue and customer
  • Strategies to eliminate wait times and let your customers reach a resolution on their own time
  • An inside view into how an issue moves seamlessly between phone and messaging, without the agent ever losing context
Allison O'Holleran
Product Marketing Manager